cinta Platform Privacy Notice

This page describes what we collect when you use cinta and how we keep that data protected. We at cinta take your privacy seriously — every piece of information you share with us, from your email address to your payment details, is handled according to strict security standards.

Whether you access cinta on Android via our APK, through iOS browser, or on desktop, our privacy practices remain consistent. We collect only what we need to verify your identity, process your deposits and withdrawals, and keep our platform secure. We never sell your personal information to third parties, and we do not share your data outside our cinta team except where required by law or to fulfil our payment and support obligations.

Our cinta platform is available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. This privacy notice applies to all users of cinta services.

What We Collect on cinta

When you register on cinta, we ask for your email address, phone number, and a password. We use these to create your account and send you verification codes. We verify your phone number via SMS — this helps us keep your cinta account secure and allows us to notify you of important account events.

When you make a deposit or withdrawal on cinta, we collect transaction details: the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the date and time, and the status of the transaction. We keep this data to reconcile payments, detect fraud, and provide you with an accurate transaction history in your cinta account.

We also collect information about how you use cinta — which games you play, which markets you browse, which features you access, and how long you spend on our platform. This helps us understand your preferences and improve the cinta experience. We may track your IP address and device information (operating system, browser type, device model) to prevent fraud and provide customer support.

How We Use Your Data

We at cinta use your personal data for specific purposes. We verify your identity to comply with legal requirements and to prevent fraud. We process your deposits and withdrawals through our payment partners — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your chosen bank (online payment, e-wallet, mobile banking, local payment) receive only the information they need to complete the transaction.

Our cinta support team uses your email, phone number, and account history to help you if you contact us with questions or complaints. We may also use your data to send you occasional notifications about account security, platform updates, or promotional offers — you can opt out of marketing emails at any time through your cinta account settings.

We analyze play patterns on cinta to detect suspicious activity and prevent fraud. This means if we notice unusual betting behaviour or rapid withdrawals, we may freeze your account temporarily and ask you to verify your identity again. This protects both you and our platform.

Third-Party Processors and Data Sharing

We at cinta work with third-party payment processors to handle your deposits and withdrawals. When you use online payment, e-wallet, mobile banking, local payment, or online payment, we send your transaction details to those payment providers — they process the money on our behalf. These companies have their own privacy policies, and we encourage you to review them. We also work with e-wallet, mobile banking, local payment, and online payment for bank transfers; again, these institutions handle your banking information according to their own standards.

Our cinta servers may be hosted by cloud service providers located outside your jurisdiction. These providers sign data-processing agreements with us and are bound by the same confidentiality standards. We do not allow them to use your data for any purpose other than hosting and supporting our platform.

We may share your data with law enforcement, tax authorities, or regulators if we are legally required to do so. For example, if a court orders us to disclose information about a specific cinta user, we will comply. We will notify you of such requests whenever legally permitted.

Your Rights and Data Protection on cinta

You have the right to access, correct, or delete your personal data on cinta. If you want to review what we have collected, request a correction, or ask us to delete your account and associated data, contact our support team. We will respond within standard business timeframes. Note that we may retain certain information for legal or fraud-prevention purposes even after you close your cinta account.

We use industry-standard encryption to protect data in transit — all communication between your device and cinta servers uses HTTPS. We store sensitive data (ID documents, payment information) on secure servers with restricted access. Our cinta team members sign confidentiality agreements and receive training on data protection.

Push Notifications and Contact Preferences

We at cinta can send you push notifications on mobile devices — for example, when you have a winning bet on Liga 1 or Piala AFF, or when a withdrawal completes. On Android, you control these permissions in your device settings; on iOS browser, notifications may be limited by your browser settings. You can also adjust notification preferences within your cinta account dashboard.

We send emails for account verification, password resets, and important security alerts — these are mandatory and you cannot opt out. We may also send emails about new games, tournaments, or promotions; you can unsubscribe from these at any time via the link in the email or your cinta account settings.

Data Retention and Deletion

We at cinta retain your personal data only as long as necessary. Your email, phone, and KYC documents are kept for the lifetime of your cinta account plus a retention period for legal compliance. Transaction records are maintained for accounting and fraud-prevention purposes. If you close your cinta account, we anonymise your data where possible but may retain transaction logs to fulfill regulatory obligations.

If you request deletion of your cinta account, we will deactivate it within standard timeframes. However, we cannot delete all data immediately — tax authorities and anti-money-laundering regulations may require us to retain certain records. We will inform you of any data we must keep and the reasons why.

Contact and Questions

If you have questions about this privacy notice or how cinta handles your data, contact our support team via email or in-app chat. We are available during business hours and aim to respond to inquiries within standard timeframes. You can also request a full copy of your personal data that we have collected — we will provide this in a standard format within the required timeframe.

We at cinta are committed to transparency and will work with you to resolve any privacy concerns. Our privacy notice may be updated from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes via email or in-app notification.

Key Points

• We collect your email, phone, ID documents, and transaction history only to verify your identity and process your deposits and withdrawals on cinta.
• We never sell your data to third parties or share it beyond what is necessary to provide cinta services.
• Payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive only transaction details needed to process your transfer.
• We use encryption and secure storage to protect your data on cinta.
• You can access, correct, or request deletion of your cinta data at any time by contacting support.
• cinta services are available only where local law permits. You are responsible for verifying legal compliance in your jurisdiction.